Legal
Last updated: 2026-07-17 — Version 1.0
This Cancellation Policy explains how you can end a paid HAVI subscription, what happens to your workspace and data when a subscription ends, and how HAVI handles refunds. It also sets out the statutory 14-day right of withdrawal that applies to consumers in the European Union under the Austrian Fern- und Auswärtsgeschäfte-Gesetz (FAGG).
HAVI is operated by Handgemacht AI FlexCo, Prof.-Franz-Spath-Ring 7/8, 8042 Graz, Austria (the "Company", "we", "us"). This policy should be read together with the Terms of Service and the Privacy Policy. Company identification details are set out in the Impressum.
HAVI is offered on the following plans. All paid plans are billed monthly in euro (EUR) through Stripe Checkout. There is no free trial. Prices shown are gross prices including any applicable VAT.
Only workspace administrators can start, change, or cancel a paid subscription. Guest and demo workspaces created via the demo tour are anonymous and carry no subscription or payment, so nothing needs to be cancelled.
You can ask us to cancel a paid HAVI subscription at any time. Unless you ask us to end it sooner, the cancellation is set to take effect at the end of the billing period you have already paid for. Cancellation is currently handled by our support team — HAVI does not yet offer a self-service cancel button inside the application.
To cancel, send an email to [email protected] that includes:
No particular wording is required and you do not need to give a reason. We will action the cancellation and reply by email to confirm.
When we cancel your subscription, it is set not to renew. Unless you ask us to end it sooner, your subscription — and the paid plan's features — stay active until the end of the period you have already paid for, and no further monthly charge is taken after that. We will send an email confirming the cancellation and the date on which the workspace returns to the Free plan.
This section describes ordinary cancellation of an ongoing subscription. It is separate from, and does not limit, the statutory 14-day right of withdrawal for consumers described in Section 7.
When a paid subscription ends, the workspace continues to exist on the Free plan. Your annotations and screenshots are not automatically deleted. They remain available under Free-plan rules:
If you want to remove your data, you have the following options:
On ordinary cancellation, the subscription simply runs to the end of the period you have already paid for and is not renewed. Payments for the current billing period are not refunded on a pro-rata basis, except where a refund is required by mandatory statutory law.
This does not affect your statutory rights. In particular, it does not affect the 14-day right of withdrawal described in Section 7, and it does not affect your statutory warranty rights (Gewährleistung) under Austrian law if the service is defective (see Section 8).
If a scheduled monthly payment fails, your subscription is not cancelled immediately. Stripe automatically retries the payment, and your workspace keeps its paid plan during this grace period while the account is marked past due.
If the payment ultimately cannot be collected and Stripe cancels the subscription, the workspace is downgraded to the Free plan. As with ordinary cancellation (Section 4), your existing annotations and screenshots are retained and continue to be available under Free-plan rules — they are not deleted as a result of the downgrade. You can restore paid features at any time by starting a new subscription.
If you are a consumer within the meaning of the Austrian Konsumentenschutzgesetz (KSchG) — that is, you are not entering into the contract as part of a business or professional activity — you have a statutory right to withdraw from a paid HAVI subscription within 14 days, without giving any reason, under the Fern- und Auswärtsgeschäfte-Gesetz (FAGG), which implements Directive 2011/83/EU. This right does not apply to customers who subscribe in the course of a business or professional activity.
The withdrawal period is 14 days from the day on which the subscription contract is concluded (the day you complete checkout for a paid plan). If we fail to inform you properly about this right, the withdrawal period expires 12 months after the end of the original 14-day period (that is, 12 months and 14 days after the contract was concluded). If we supply the required withdrawal information within those 12 months, the period expires 14 days after you receive that information.
To exercise your right of withdrawal, you must inform us — Handgemacht AI FlexCo, Prof.-Franz-Spath-Ring 7/8, 8042 Graz, Austria, email [email protected] — of your decision to withdraw by means of a clear statement (for example, an email). You may use the model withdrawal form below, but you are not required to. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
You may complete and return the following form if you wish to withdraw from the contract, but this is optional.
If you withdraw from the contract, we will reimburse all payments we have received from you for that subscription without undue delay, and in any event no later than 14 days from the day on which we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment you used for the original transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of the reimbursement.
HAVI is a hosted service that is available to use as soon as you subscribe to a paid plan. We do not ask you, at checkout, to expressly request that paid performance begin before the 14-day withdrawal period ends, and starting to use HAVI is not treated as such a request or as a waiver of your withdrawal right. If you withdraw within the 14-day period, you receive a full refund as set out in Section 7d; we do not deduct a proportionate amount for use during the withdrawal period.
HAVI is provided as an ongoing digital service (not as digital content supplied on a non-physical medium). Under FAGG §18, the right of withdrawal for a service contract can lapse only where performance began at your express request during the withdrawal period and you expressly acknowledged that you would lose your right of withdrawal once the contract had been fully performed by us. Because we do not currently collect that express request and acknowledgment at checkout, and because an ongoing monthly subscription is not fully performed within the withdrawal period, this exception does not apply and your 14-day right of withdrawal remains fully available to you.
Nothing in this policy limits your mandatory statutory warranty rights (Gewährleistung) under Austrian law, including the Verbrauchergewährleistungsgesetz (VGG) where it applies. These rights exist independently of, and in addition to, the cancellation and withdrawal rights described above.
The European Commission's Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 (repealed by Regulation (EU) 2024/3228), and no link to it is required. Handgemacht AI FlexCo is not obliged, and is generally not willing, to participate in dispute-resolution proceedings before a consumer arbitration body (Verbraucherschlichtungsstelle). Information about alternative consumer dispute-resolution bodies is available through the European Commission's consumer-redress portal at consumer-redress.ec.europa.eu.
For cancellations, withdrawal notices, refunds, or any question about this policy, contact us at [email protected].
